Deleting your data
How to have data removed from Dots — whether you are a café using the product or a customer of one.
If you are a customer of a café
The café holds your data and decides what happens to it. Asking them directly is usually fastest: they can delete your loyalty record, your contact details and your message history from their own dashboard.
You can also write to us at support@botly-solutions.com with the name of the café and the phone number or account you used. We will verify the request, act on it, and confirm when it is done — within 30 days, and usually far sooner.
If you connected WhatsApp, Instagram, Facebook or TikTok
Two things are worth doing, and they are separate.
- Disconnect the account. In Dots this is on the Channels screen; at the provider it is under the business or app settings for your account. Disconnecting deletes our copy of the access token immediately and stops any further messages reaching us.
- Ask us to delete the message history. Disconnecting stops new data arriving; it does not erase what already arrived. Email support@botly-solutions.com and we will delete the stored conversations, photos, voice notes and files.
If you are a café closing your account
Email support@botly-solutions.com from the address on the account. We will confirm, then:
- give you an export of your data if you want one;
- delete connected-channel tokens immediately;
- delete messages, media, menus, customer and loyalty records within 30 days;
- retain sales, invoice and payment records for as long as Saudi tax and e-invoicing law requires, and nothing beyond that.
What we cannot delete, and why
Completed sales and the invoices issued from them are kept for the statutory period. They cannot be edited or deleted by anyone — a correction is a new reversing record. This is a requirement of ZATCA e-invoicing and of audit, it is enforced in the database rather than by policy, and it applies to us as much as to you.
Where such a record contains a customer’s name or phone number we will remove the personal detail where the law permits, and keep the financial record.
How to reach us
Email support@botly-solutions.com with the subject “Data deletion request”. Tell us who you are, which café is involved, and what you want removed. We answer within 30 days as the Saudi Personal Data Protection Law requires, and we will tell you if any part of the request is one we cannot act on, and why.
Dots is operated by منظومة المستقبل الرقمية (Botly Solutions).
- Commercial Registration: 7051699291
- Address: Al Mubarraz 36341, Saudi Arabia
- Email: support@botly-solutions.com